Shipping policy
Shipping Policy
Thank you for choosing Forte3D. We know there are a lot of choices for fine instruments in the United States and internationally. We pride ourselves in being a small, family-owned and operated business. We work hard on getting your order processed and delivered as fast as we can. To inquire about your order, chat with us, give us a call at 267-437-7760, or email us at Contact@Forte3D.com.
Do you charge for shipping?
We are pleased to offer free domestic shipping within the continental U.S. on all orders above $2,945 (excluding Alaska and Hawaii). Orders typically ship via ground service with FedEx or UPS. Shipments to non-contiguous U.S. addresses are subject to shipping charges at discounted rates.
My order has shipped. When will it be delivered?
If you’ve received a shipping notification, then your package is on its way! Most orders have tracking numbers, but depending on the item ordered, tracking may not be available (for example, if the item was shipped in a padded envelope or was shipped from one of our distributors). Most orders are delivered within 5 business days, depending on the selected shipping method and where you are located.
Do you ship internationally?
Yes, we are proud to be able to ship all products internationally! Orders shipped internationally will incur a shipping fee. We typically use FedEx International or DHL as our shipping courier.
Some international orders may also require customs, duties, or import charges. The recipient of international shipments may be subject to such import taxes/customs duties and fees, which are charged once a shipment arrives in the receiving country. Forte3D cannot estimate these charges, and fees are the sole responsibility of the recipient.
Canadian Customers
We’re proud to be working closely with FedEx International to provide a seamless experience for Canadian shipments. Canadian orders may also require customs, duties, or import charges. The recipient of Canadian shipments may be subject to such import taxes/customs duties and fees, which are charged once a shipment arrives in the receiving country. Forte3D cannot estimate these charges, and fees are the sole responsibility of the recipient.
I’ve received a faulty/wrong item. What do I do?
We aim for a zero tolerance of faulty or wrong items being shipped out, but in the rare instance of this happening, please contact us directly at contact@forte3d.com with a picture of the item, and we will help you process an exchange or compensate you in the best way possible.
I received an order that was damaged in transit. What do I do now?
We meticulously package our products with the utmost care and professionalism. However, sometimes the shipping company may mishandle a package, and for that, we’re terribly sorry.
But, there’s no need to stress, we guarantee safe delivery! In the event that your package was mishandled and damaged, please contact us immediately via email (contact@forte3d.com), provide your order number, and include the following photos:
- Pictures of the damaged area(s) of the instrument/accessory as well as the front, back, and sides of it
- Picture of the interior packaging used
- Pictures of the exterior of the box
- Picture of the shipping label
We will respond to your email the following business day with instructions on how we will move forward with replacing the product. We will also send you a return label for you to send back the damaged/defective item, if necessary.
Can I send an order to an alternate address or freight-forwarder?
Forte3D guarantees delivery to the address provided on your order, however, if we were given an incorrect address and the item has already shipped, we will do our very best to retrieve the package and redirect it to you. Due to an error like this, additional shipping charges may apply.
Shipping to freight-forwarding services is possible, but not recommended. Errors may occur if packages are shipped separately. Forte3D is not liable for any damages or shipping issues that may occur during shipping between freight-forwarder and customer.
Please indicate in the notes section of your order if the receiving address is a freight-forwarding service. Missing items and damage claims has to be reported by the freight-forwarding company before forwarding the shipment.